Our services range from our premier full out-of-hours telephone service with guaranteed resolution times, down to a budget ‘reasonable endeavours’ service with non-binding response targets.

We offer our clients significant flexibility in designing the right level of support for their needs.

A typical support contract might include:

• Response during office hours
• Bug/problem fixing
• Updates to documentation
• System testing and deployment
• Regular reporting of support activities
• A designated response team trained to support your system
• Three response speeds depending on the urgency of the problem

Support contracts can also include:

• System enhancements
• System administration
• Hardware support
• End-user support
• Out of hours support; up to 24-7 cover
• Guaranteed response times

We can also offer a system and/or documentation re-engineering service to transform a legacy system into one that can be more readily supported and enhanced.