We aim to make it as easy as possible for our clients to raise issues and to monitor the work that we are doing on their behalf.

We offer a web-based issue-tracking environment, which allows our clients to raise issues directly and then to review the status of these issues as they progress through to resolution. Issues can also be raised by email or over the phone.

Our clients receive monthly reports recording our performance statistics, along with a summary of issues raised and work carried out. In addition, the Tessella Customer Support Manager holds regular review meetings with our clients to ensure that our support service is fully meeting their expectations.