Supporting Customized Software Systems

Tessella has a strong track record of providing reliable and responsive support of business-critical applications for a number of high-profile clients. Our strength comes from the high-calibre staff that we use for support work, the flexibility of our support offerings and the quality of our systems and processes.

Support Processes

• A proven process for effective on-boarding of new systems
• An urgent response service for fixing problems or addressing requests to an agreed Service Level,
• ITIL-based service desk
• Accountability for the support process

Support Flexibility

• A tailored support contract to meet the client’s requirements.
• A system and documentation re-engineering service to transform a legacy system into one that can be more readily supported and enhanced.
• Support for bespoke software systems developed by Tessella, by our clients or by 3rd parties
• Implementation of system enhancements.
• System monitoring services to provide advanced warning of potential problems.

If you wish to find out more about our application support offerings, please contact us